Last updated: October 2026
These Policies, Terms & Conditions apply to your use of the Snuggle Pets Dog Gear website and to purchases made through our website.
Please read them carefully before placing an order. By using our website or placing an order, you agree to these terms.
1. About Us
In these terms:
- “We”, “us” and “our” mean Snuggle Pets Dog Gear.
- “You” and “your” mean the person using our website or placing an order.
- “Goods” means products purchased from us through our website.
- “Services” means any services purchased from us through our website.
- “Products” means Goods and Services.
- “Website” means the Snuggle Pets Dog Gear website.
- “Terms” means these Terms & Conditions and any other policies referred to within them.
- “Working days” means Monday to Friday, excluding public holidays.
2. Delivery
Delivery charges are calculated and displayed at checkout.
Our standard delivery rates apply to mainland UK addresses. Orders being delivered outside mainland UK may incur an additional delivery charge.
Orders are normally dispatched within 2-5 days. Occasionally, dispatch may take up to 10 days. If you require your order by a particular date, please let us know when placing your order and we will do our best to accommodate your request.
Once your order has been dispatched, delivery times are dependent on the courier.
If you provide instructions for your order to be left without you being present, we cannot accept responsibility for loss or damage occurring after the goods have been left in accordance with your instructions.
If a delivery cannot be completed because nobody is available to receive it, or because the delivery instructions cannot be followed, an additional delivery charge may apply if a further delivery attempt is required.
If there is a problem with your delivery, please contact us as soon as possible at admin@snugglepets.co.uk or by WhatsApp.
3. Ordering & Payment
By placing an order with Snuggle Pets Dog Gear, you agree to these Terms & Conditions.
The price payable for a product is the price displayed on our website at the time you place your order.
All prices are shown in UK pounds sterling (£).
Payment can be made using the payment methods offered at checkout: credit/debit card or PayPal. If you would prefer to pay by bank transfer, please contact us.
We will not dispatch an order until payment has been received and authorised.
If a payment is not authorised, we reserve the right to cancel the order and notify you.
Goods remain our property until full payment has been received.
All Products are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, offer a refund or alternative.
4. Product Information
We take care to ensure that product descriptions, photographs, colours and measurements are as accurate as possible.
However:
- Colours displayed on screen may vary depending on your device and display settings.
- Product photographs are intended as a guide and may not show the exact colour or appearance of the product supplied.
- Measurements may vary by up to ±5%.
- Products may vary slightly from photographs or descriptions as we continue to improve our designs and manufacturing processes.
These minor variations do not affect the quality or intended use of the product.
5. Bespoke & Tailor-Made Products
Some Snuggle Pets Dog Gear products can be made to your individual requirements.
Bespoke or tailor-made products may include products with:
- Tailor-made sizing
- Hi Viz strips
- Tartan/Hi Viz fleece
- Blue or brown webbing
- Other personalised colour or design combinations
Because these products are made specifically for you, they may not be eligible for cancellation or return simply because you have changed your mind or have not measured your dog accurately and selected the correct size.
This does not affect your statutory rights if the product is faulty, not as described or otherwise does not meet the requirements of consumer law.
6. Cancellation & Returns
Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at admin@snugglepets.co.uk or via WhatsApp.
If production of a bespoke or tailor-made item has already started, cancellation may not be possible because the product has been made specifically to your requirements.
Changing Your Mind About an Online Purchase
Consumer customers purchasing standard, non-bespoke goods online may have a statutory right to cancel their order within the applicable cancellation period.
Please contact us as soon as possible, and in no longer than 14 days, if you wish to cancel an order or return an item, and we will explain the appropriate process.
For standard goods returned because you have changed your mind, the item must be returned in an appropriate condition and may be inspected on receipt.
The cost of returning an item because you have changed your mind is normally the customer’s responsibility unless otherwise stated or required by law.
Your statutory rights are not affected by this policy.
Faulty or Incorrect Products
If your product is faulty, damaged, incorrect or not as described, please contact us as soon as possible at admin@snugglepets.co.uk or by WhatsApp.
Please provide your order details and, where appropriate, photographs of the issue so that we can assess it.
Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy in accordance with your statutory rights.
7. Returns Conditions
Where a return is agreed, we will provide instructions on how and where to return the product.
Unless the product is faulty, damaged or incorrectly supplied, returned items should be:
- Unworn and unused
- Clean and free from dog hair, saliva and dirt
- In a re-saleable condition
- Returned with the original tag attached, where applicable
- Packaged securely to prevent damage during transit
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items lost in transit before they reach us.
Once we receive your return, we will inspect it and contact you regarding the outcome.
If an exchange is agreed, additional postage may apply. If you require a different size or product that costs more, you may also need to pay the difference in price.
8. Sale Items
Your statutory rights regarding faulty or misdescribed goods always apply.
Any additional returns or exchange policy applying to sale items will be clearly stated at the time of purchase.
9. Warranty
Unless otherwise stated in writing, Snuggle Pets Dog Gear provides a 6-month warranty against material failure or defective workmanship, starting from the date of dispatch.
This warranty does not cover damage caused by misuse, chewing, accidents, normal wear and tear or alterations made by the customer. For example, repairs to buckles or fittings may be chargeable where the damage has been caused by chewing, accidental damage or other misuse rather than a manufacturing fault.
Please see our separate Warranty Policy for full details.
Nothing in our warranty or returns policy affects your statutory consumer rights.
10. Measuring & Product Fit
It is the customer’s responsibility to check the sizing information provided for each product and, where required, take accurate measurements of their dog before ordering.
For harnesses and other fitted products, please follow our measuring instructions carefully.
If you are unsure about sizing or fit, please contact us before placing your order. We are happy to help wherever possible.
11. Privacy Policy
At Snuggle Pets Dog Gear, we respect your privacy and take the security of your personal information seriously.
We collect and use personal information only where necessary to operate our business, process orders, provide customer service and, where applicable, send marketing communications.
Information We May Collect
This may include:
- Name
- Billing and delivery address
- Telephone number
- Email address
- Order and transaction information
- Information you provide when contacting us
- Information relating to your use of our website
We use this information to process and deliver your orders, communicate with you about your orders, provide customer service, maintain business records and meet our legal obligations.
We may share relevant information with trusted third parties where necessary to fulfil your order. These may include payment providers such as PayPal and Stripe, and delivery companies such as Royal Mail, DPD, Evri and Parcelforce.
We only share information where there is an appropriate reason and, where required, a lawful basis for doing so.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may contact you with information about products, offers, news and other Snuggle Pets updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us at admin@snugglepets.co.uk.
Marketing consent is separate from communications that are necessary to process or manage your order.
Cookies
Our website uses cookies and similar technologies to provide essential website functions and improve your experience.
Cookies may be used to:
- Keep track of items in your shopping basket
- Remember your preferences
- Support account and login functions
- Improve website functionality
- Understand how visitors use our website
Some cookies may require your consent. You can manage cookies through your browser and, where available, our website’s cookie settings.
Disabling certain cookies may affect the functionality of the website, including the ability to place an order.
Website Usage Information
We may collect technical information about how visitors use our website, which may include:
- IP address
- Browser and device information
- Pages visited
- Referring website or URL
- General location information
- Information about how you interact with our website
This information may be used to maintain website security, improve our website and understand how customers use our services.
Pet Photos
If you voluntarily submit a photograph of your pet for use by Snuggle Pets Dog Gear, you agree that we may use the photograph and your pet’s name on our website, gallery and relevant social media channels.
If you would like us to remove a photograph, please contact us at admin@snugglepets.co.uk.
Your Information & Your Rights
If your personal information changes, or if you would like to ask about the information we hold about you, please contact us at admin@snugglepets.co.uk.
Depending on the circumstances, you may have rights including the right to access, correct, delete or restrict the use of your personal information, as well as the right to object to certain uses of your information.
We will retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.
If you have concerns about how we use your personal information, you can contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
Our Privacy Policy will be reviewed and updated when necessary.
12. Website Access & Use
By accessing or using our website, you agree to comply with these Terms.
You must not use the website:
- For any unlawful purpose
- To attempt to gain unauthorised access to our systems
- To interfere with the operation or security of the website
- To upload harmful or malicious material
- To impersonate another person
- To misuse our website or its content
We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms have been breached.
13. Reviews, Comments & User Content
If our website allows customers to submit reviews, comments, photographs or other content, you must ensure that anything you submit is lawful and does not:
- Contain false or deliberately misleading information
- Defame, threaten, harass or abuse another person
- Contain hateful, obscene or offensive material
- Infringe another person’s copyright, trademark, privacy or other rights
- Impersonate another person
- Contain another person’s personal information without permission
- Contain advertising or unsolicited promotional material
- Include unlawful or harmful content
We reserve the right to remove content that we reasonably believe breaches these requirements.
If you believe that content on our website breaches these rules, please contact us at admin@snugglepets.co.uk.
14. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be available or error-free.
The website may occasionally be unavailable because of maintenance, repairs, updates, technical problems or circumstances outside our control.
We will make reasonable efforts to minimise disruption and restore the website as soon as reasonably possible.
15. Website Content
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, information is provided for general information purposes and may occasionally contain errors or omissions.
We reserve the right to update, amend or remove website content, products, specifications, colours or prices where necessary.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
The latest version will be published on our website and will show the date on which it was last updated.
Where appropriate, we will notify customers of significant changes.
17. Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer.
If any provision of these Terms conflicts with rights that cannot legally be excluded or restricted, those statutory rights will apply.
18. Contact Us
If you have any questions about these Policies, Terms & Conditions, your order, returns or our products, please contact us:
Snuggle Pets Dog Gear
Email: admin@snugglepets.co.uk
Telephone: 07519 361877
We are always happy to help.