Snuggle Pets Dog Gear Warranty Policy

Last updated: October 2026

This Warranty Policy should be read alongside our Terms & Conditions and does not affect your statutory rights.

At Snuggle Pets Dog Gear, we manufacture our products in the UK and take great pride in the quality, durability and workmanship of our dog gear. We carefully select our materials and components to create products designed for everyday use and happy adventures.

However, if something goes wrong with your Snuggle Pets product, we’re here to help.

What does the warranty cover?

Our warranty covers manufacturing defects and faults in workmanship that occur during the applicable warranty period.

If your product develops a fault that appears to be the result of a manufacturing or workmanship defect, please contact us so that we can assess the problem.

Depending on the circumstances, we may offer a repair, replacement or other appropriate remedy.

Each warranty claim is assessed individually.

This warranty does not affect any statutory rights you may have as a consumer.

What isn’t covered?

The warranty does not normally cover damage caused by:

• Normal wear and tear
• Chewing or biting
• Dog damage
• Rips, tears or cuts
• Burns or holes
• Accidental damage
• Misuse or incorrect use
• Failure to follow product care or fitting instructions
• Unauthorised alterations or modifications

Our dog gear is designed to withstand everyday adventures, but even the toughest products can be damaged by chewing, accidents or particularly enthusiastic play!

Normal wear and tear is not considered a manufacturing defect. However, if your product can be repaired, we may be able to offer a repair for a reasonable charge.

Repairs outside the warranty

If damage is not covered by the warranty, please don’t assume your Snuggle Pets product has reached the end of its journey.

Where possible, we will assess the item and may be able to repair it for a reasonable charge. For example, we may be able to replace a damaged buckle or repair a broken strap.

We will let you know the estimated repair cost and timescale before carrying out chargeable work.

Postage costs will apply to chargeable repairs.

Broken or missing buckles and fittings

If a buckle, fitting or strap has broken or needs replacing, please contact us with a description of the problem and, if possible, a photograph.

We’ll let you know whether the repair is covered by the warranty or provide an approximate cost and timescale if it is a chargeable repair.

How do I make a warranty claim?

If you believe your product has a manufacturing fault, please contact us by email or WhatsApp before sending it back.

We will provide instructions for returning the item for assessment.

Please include:

• Your order number or proof of purchase
• A description of the problem
• Photographs of the fault where possible
• Your contact details

Please make sure the product is clean and dry before returning it and package it securely to prevent further damage during transit.

We recommend using a tracked delivery service when returning an item.

Products returned in an excessively dirty or unhygienic condition may be returned to you for cleaning before they can be assessed.

How long will my warranty claim take?

We aim to process warranty returns as quickly as possible and, where practical, within 7 days of receiving the item.

During particularly busy periods, additional time may be required. We will contact you once your claim has been assessed and let you know the outcome.

If a repair or replacement is required, we will provide an estimated timescale where possible.

How will I know the outcome?

We will contact you once your warranty assessment has been completed.

If the product was purchased as a gift, please include your own email address with the returned item if you would like us to contact you directly. Otherwise, we may need to contact the original purchaser.

We are unable to provide regular progress updates while a warranty claim is being assessed, but we will contact you once a decision has been made.

Who pays for return postage?

Please contact us before returning a product so that we can advise you of the appropriate procedure.

Where a fault is confirmed to be covered by our warranty, we will reimburse reasonable return postage costs where applicable. We will not normally reimburse additional or premium delivery services unless agreed with us in advance.

For products returned from outside the UK, please contact us before sending the item so that we can advise you of the applicable procedure and costs.

Your statutory rights are not affected.

Products purchased from a retailer or authorised dealer

If you purchased your Snuggle Pets Dog Gear product from one of our authorised retailers or at an event rather than directly from our online store, please contact the retailer or dealer where you made your purchase in the first instance.

Please provide your original receipt or other proof of purchase.

The retailer or dealer will advise you on the appropriate procedure and may liaise with us where necessary.

What if my product has sentimental value?

We understand that a favourite collar, harness or lead can become part of your dog’s story — especially when it has been on countless walks and adventures together.

If your product has particular sentimental value, please let us know when you contact us. Where possible, we will take this into consideration before carrying out any repair, replacement or other action.

Normal wear and tear

Our products are made to be durable and are designed for everyday use. However, all dog gear will eventually show signs of use.

Normal wear and tear is not covered by the warranty.

This can include gradual fading, fraying or deterioration resulting from regular use.

If your product has become worn but is still repairable, please contact us. We will always do our best to see if we can give it a new lease of life.

Need help?

If you’re unsure whether an issue is covered by the warranty, please contact us. We’d much rather you got in touch and let us take a look than assume your product can’t be repaired.

Email: admin@snugglepets.co.uk
Telephone: 07519 361877

We’re here to help keep your dog’s favourite gear going for as long as possible!