Products & Sizing
Can your products be machine washed?
Yes, all our products are machine washable, including the sparkle range. We recommend washing at low temperature (40°C or lower) with items inside a wash bag or pillowcase. Drip dry only – do not tumble dry.
My dog does not seem to fit a standard size! Can you help?
Yes, we absolutely can help! Snuggle Pets Dog Gear can create a tailor-made, bespoke size, especially for your dog. This is particularly useful for crossbreeds or those perhaps needing a larger head hole with smaller girth strap. Please contact us by e-mail or WhatsApp initially to discuss your requirements. We will guide you to send the necessary measurements.
How do I choose the right product for my dog?
If you need any assistance please do not hesitate to contact us for advice. Each and every dog is different! We are more than happy to discuss your dog’s breed, size and specific need to help you make the right choice.
I have a long-backed/large breed dog. Will your products fit?
We cater to all breeds and sizes, including a tailor-made service when our standard products are unsuitable. Accurate measurement is the key. Please do not hesitate to contact us to discuss your needs and requirements.
How do I know which size to buy?
Accurate measurement is crucial. Our Breed Size Guide will be a helpful starting point for harnesses, but is a guideline only. Please refer to our “How to measure your dog” instructions and do not hesitate to contact us if you have any queries.
How do I measure my dog for a harness or collar?
To measure your dog, use a soft tape measure and have your dog stand squarely and relaxed. See How to Measure Your Dog
For harnesses, measure the girth around the fullest part of the body, just behind the front legs. Instead of a neck measurement, find the size of a loop that passes comfortably on and off your dog’s head.
For collars, measure around the neck where you would like the collar to sit. Add 2-3 cm for comfort.
If I order a bespoke item and it doesn’t fit, can I exchange it?
Bespoke items are custom-made to order, as per your specifications. We therefore do not accept returns or exchanges for these items and they are non-refundable.
Bespoke products are those with Hi Viz strips, tartan/Hi Viz fleece, blue/brown webbing and/or tailor-made sizing.
Can I choose specific colours for my dog’s harness, collar and/or lead?
All of our Snuggle Pets Dog Gear can be created to your colour choice from our wide range of colours. If you would like a combination of colours then please contact us to discuss your requirements.
Why should I choose a Snuggle Pets harness?
Our harnesses are comfortable and kind to your dog alongside being durable and washable. A y-shaped harness allows your dog to move freely and safely whilst the fleece straps are soft, reducing rubbing and soreness. Our harnesses have a lead attachment ring on both the chest and back which, with training, reduces pulling.
How do I adjust the girth strap for a good fit?
The sliders on the girth strap are designed to be moved so as to lengthen or shorten the strap’s length. They can be moved underneath the elastic in either direction and the buckle can also be moved along. If in doubt, please contact us for further assistance.
How do I use the front lead attachment ring on a Snuggle Pets harness?
We recommend using a double-ended (training) lead to attach to both the front AND back of your dog’s harness. This gives you increased control and, with training and positive reinforcement, will significantly reduce your dog pulling on the lead.
What happens if my dog chews on their harness, collar or lead?
We may be able to offer a repair service if your dog chews on their harness or lead. Please contact us to discuss the damage and whether this may be repairable, for a small fee.
Can I run with my dog while they wear a Snuggle Pets harness?
Yes, our products are designed to be strong and durable, making them suitable for running short distances. Just be sure to ensure both your and your dog’s safety during activity.
Can I have my dog’s name or other details embroidered on your products?
Currently, we do not offer embroidery services on our products.
Delivery, Returns & Refunds
What delivery options do you offer?
Our UK parcels are generally shipped through Evri with a 2-3 day service. Occasionally Royal Mail is used for locations that Evri does not serve. A flat fee for regular delivery P&P is charged at the checkout.
If you require next day delivery please contact us to discuss and make the necessary arrangements and settle the additional cost. Royal Mail Tracked 24 would usually be the service used.
For international orders, please contact us to discuss delivery methods, timescales and additional charges before placing your order.
I placed an order and need to amend it. How can I do this?
If you need to make changes to your order, please contact us immediately by e-mail or WhatsApp. Please note that office hours are Monday to Friday, 10am-4pm. As a small business, your order may be processed and production started quite quickly.
If I order a bespoke item and it doesn’t fit, can I exchange it?
Bespoke items are custom-made to order, as per your specifications. We therefore do not accept returns or exchanges for these items and they are non-refundable.
Bespoke products are those with Hi Viz strips, tartan/Hi Viz fleece, blue/brown webbing and/or tailor-made sizing.
How can I return an item, and will I have to pay to send it back?
If you need to return an item, please contact us initially by e-mail or WhatsApp. Bespoke items cannot be returned. If a return is agreed, the return postage will be at your cost and you will be given the address and return instructions.
Once the products are received back at Snuggle Pets Dog Gear, in unworn/un-used condition with tag attached, you will be informed and a refund or replacement product can be actioned. There will be a charge for shipping of a replacement and there may be an additional charge for a larger/different product.
Before requesting a return, please ensure that you are putting the harness on correctly and/or that you have adjusted the girth straps for fit. The sliders are intended to move under the elastic in both directions.