Policies, Terms & Conditions

Delivery Charges

Delivery charges apply and are calculated at checkout.

Included Sections

  • Privacy Policy
  • Acceptable Use Policy
  • Terms of Use
  • Terms of Sale
  • Cancellation & Returns

Interpretation

  • “We”, “us”, and “our” refer to Snuggle Pets.
  • “You” and “your” refer to the person using the Website under these Terms.
  • “Goods” refers to the goods you have ordered from us using the Website.
  • “Services” refers to the services you have ordered from us using the Website.
  • “Products” means both Goods and Services together.
  • “Privacy Policy” applies to all instances of our collection and/or use of your personal data through the Website.
  • “Prohibited Content” refers to content set out in the Acceptable Use Policy in clause 4 of these Terms.
  • “Terms” means these Terms of Use of the Website and all other documents referred to in them.
  • “Sales Terms” means the Sales Terms and Conditions, which apply to all transactions made using the Website.
  • “Working days” refers to all days other than Saturdays, Sundays, and Public Holidays.

Snuggle Pets Online Privacy Policy

At Snuggle Pets & Co, we are committed to protecting our customers’ privacy. The information you provide when placing an order will only be used per this privacy statement.

Information Collection:

  • Name
  • Postal address
  • Telephone number
  • Email address (to send updates on your order status)

This information is needed to process your order and for internal record-keeping. Snuggle Pets & Co uses PayPal to manage its online payment process. Our couriers (MyHermes, DPD, Parcel Force, etc.) will also receive this information for delivery fulfillment.

Communication:

We will contact you only if we have a query regarding your order, to update you on your order, or if you subscribe to our newsletter. Snuggle Pets & Co will keep your information confidential and has appropriate technical and organizational measures to safeguard and secure the information we collect online.

GDPR Compliance for Communications

By providing your contact information through any interaction with our website, including purchasing products or subscribing to services, you consent to receive communications from Snuggle Pets & Co. This may include emails, SMS, and automated calls for updates, promotional offers, sales calls, and customer service. You have the right to withdraw this consent at any time by contacting us at admin@snugglepets.co.uk or opting out through the provided channels.

Cookies:

Cookies are used on this shopping site to:

  • Keep track of the contents of your shopping cart
  • Store delivery addresses if the address book is used
  • Store your details if you select the ‘Remember Me’ option

Cookies are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools > Internet Options > Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies.

Supplier Shipments:

Selected products on the Snuggle Pets & Co website are sent directly by our suppliers. In these instances, we will forward details of the items you have purchased and your address details to enable them to fulfill your order.

Information Collection from Internet Usage:

Snuggle Pets & Co may also collect information about your internet usage, such as:

  • The URL you came from
  • IP address
  • Browser type
  • Country and telephone area code where your computer is located
  • Pages of our website viewed during your visit

We may collect this information even if you do not register with us.

Newsletter:

If you sign up for our newsletter, we may occasionally send promotional emails or other information which we think you may find interesting using the email address you provided.

Pet Photo Submissions:

If you provide your pet’s photo, you give us permission to use the photo and your pet’s name across the site in areas such as the Gallery and other relevant social media applications.

Updating Information:

If any of the information you provided to Snuggle Pets & Co changes, such as your email address, name, or postal address, or if you wish to cancel your registration, please send an email to admin@snugglepets.co.uk, and we will assist you.

Privacy Policy Changes:

We may change this Privacy Policy from time to time, and the change will take effect once the revised Privacy Policy is available on this site. Please refer to this Policy each time you submit your personal information. Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

Terms of Sale

By placing any order for Goods with Snuggle Pets & Co. you agree to be bound by the most current version of the Terms as may be updated from time to time. These Terms will apply to any transaction in relation to any Product and the full versions can be found on our website at www.snugglepets.co.uk.

The price of an item is the price on the day of your order. All Products are subject to availability. Payments are accepted via Credit or Debit Card, payments by cash or cheque will also be accepted but no goods dispatched until these have been received. Cheques should be made payable to ‘Snuggle Pets & Co.’.

All product prices and delivery charges are shown in UK pounds sterling. Payment in pounds sterling only is accepted.

If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them. If payment is made by cheque and it is rejected by your bank, you will incur a charge of ÂŁ15 to cover bank charges levied and costs of notification.

Delivery of Goods

Any delivery rates shown relate to mainland UK only. Our orders are usually despatched within 48 hours but occasionally delivery may take up to 14 days. Should you require your order for a specific date please ensure that this is noted on your order. The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery. If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery.

Once goods have been received, you must notify us of any shortages within 48 hours of receipt. We cannot be held liable for shortages from any order if you do not notify us within this period. You can notify us via email to admin@snugglepets.co.uk. Any order placed where a delivery address is not within the mainland UK will be subject to a surcharge shown at checkout on web orders.

Cancellation & Returns

PLEASE READ BEFORE SENDING ITEMS BACK

This returns policy applies to consumer (i.e., non-business customer) purchases only and does not affect your statutory rights: If you wish to cancel any order you may do so at any time before the order is shipped. All notices of cancellation must be given to the company in writing. Tailor Made / Bespoke items cannot be cancelled after an item has gone into production. (Please check you have put harnesses on correctly and not upside down before requesting a RAN).

*If goods have been delivered and you need to return an item you MUST contact us within 48 hours of delivery to obtain a Return Authorisation Number (RAN). No goods will be received back without a RAN. Once you have the RAN, the goods must then be returned at your own expense to the company within 7 days of your notice to return the items. You will not be entitled to free postage of any items sent in exchange. Any item sent out in exchange will incur a postage charge of ÂŁ3.50 payable by you. You may also be liable for a ÂŁ15.00 handling/restocking charge if the item is returned in a dirty un-saleable condition. Any item returned for refund will be subject to deduction of outgoing postage of ÂŁ3.50. Goods MUST be returned unused, free from dog hair, dirt or saliva and have all tags and labels attached. Any item returned in an unsalable condition will NOT be refunded. The company also reserves the right to offer a credit note for any items returned that are not faulty. The company will not be liable for any costs incurred in the return of cancelled/returned orders, unless deemed to be a manufacturing fault. BE SURE TO PUT RAN NUMBER ON THE OUTSIDE OF THE RETURNED PACKAGE. No goods will be received back without a RAN.

The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company. It is your responsibility to return all goods in the same condition as they were upon delivery to you, with all tags intact, free from dog hair and saliva, and any dirt. The company reserves the right to deduct from any refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery to you or a flat rate ÂŁ15.00 restocking/handling fee, whichever is the greater. You are advised to retain the original packaging. The company retains the right to charge for any necessary packaging/re-packaging.

All costs of returns are the responsibility of the customer, unless an error has been made by us. Additionally, there may be a re-stocking charge to cover the original cost of shipping to you and for the handling of the item in our warehouse. This charge will be ÂŁ15.00. We advise returning using a trackable method. Items sent back for refund will be subject to the deduction of the outgoing postage cost incurred by us which is ÂŁ3.50.

Unless otherwise stated in writing, the warranty on all goods supplied will be limited to material failure or defective workmanship for a period of 6 Months from the date of despatch. Snuggle Pets’s return policy does not extend to products shipped outside of mainland UK, or to Tailor Made / Bespoke items. This does not affect your Statutory Rights.

Legal Information

The content of this site is provided free of charge for informational purposes only. Snuggle Pets endeavors to ensure that the information presented on the site is true and accurate. However, Snuggle Pets, its agents, and its employees will not be held responsible or liable for any errors, omissions, or inaccuracies occurring within this content.

Company Identification:

  • “The company” refers to Snuggle Pets.
  • “You” refers to the person, organization, or company placing an order with the company.

Color Accuracy:

The color accuracy of the options displayed within the site will vary depending on several factors and should be seen only as representative. As part of its process of continuous improvement, Snuggle Pets reserves the right to alter specifications and colors without notice. Consequently, products available may vary slightly in color from those shown.

Measurements:

The measurements shown are approximate and may vary by +/- 5% from those shown.

Website Access and Use

Your Access to the Website

By accessing or using any part of the Website, you agree that you have read and understood the Terms and that you agree to them. Your continued access to and/or use of any part of the Website means that you agree to be bound by the most current version of the Terms as they may be updated from time to time.

Updates to the Terms

These Terms may be changed at any time by us. If we make any changes to the Terms, we will include a notice on the Snuggle Pets website, and you should then check the changes. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. The Terms were last updated on 01/01/2024.

Changes to the Website

You acknowledge and accept that we may from time to time alter any aspect of the Website or any of the Products provided through the Website as we see fit and without notice to you.

Acceptable Use Policy

  1. Prohibited Content:It is a condition of using the Website that you do not post any Prohibited Content on any bulletin board, forum, comment, or review section of any Website. Prohibited Content includes, but is not limited to:
    • 1.1.1. Falsehoods or misrepresentations that could damage us or any third party.
    • 1.1.2. Content or links to websites that are unlawful, obscene, indecent, profane, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, in breach of privacy or confidence, or encourage such conduct.
    • 1.1.3. Any illegal or unauthorized copy of work protected by third-party copyright, including but not limited to providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files.
    • 1.1.4. Material that is subject to third-party rights unless you have the relevant permission to use such material and publish it on the Website.
    • 1.1.5. Impersonation of another person.
    • 1.1.6. Advertisements or solicitations of business.
    • 1.1.7. Personal information about another person and/or attempts to solicit personal information from anyone.
  2. Enforcement:
    • 2.1. We reserve the right to investigate and take appropriate action against anyone who, in our opinion, is in breach of the Acceptable Use Policy and provides Prohibited Content.
    • 2.2. Actions may include reporting the Prohibited Content and your details to the appropriate law enforcement agencies and removing the Prohibited Content from our Website.
    • 2.3. We reserve the right to suspend your account or terminate your access to the Website if you are deemed a repeat infringer of the Acceptable Use Policy.
    • 2.4. If you believe that any posting or review displayed on our Website contains Prohibited Content, please notify us immediately by contacting us at admin@snugglepets.co.uk. We will consider your notification and take reasonable steps to remove the Prohibited Content within a reasonable time.

Downtime

  • 5.1. You acknowledge and accept that computer and telecommunication systems are not fault-free and may require periods of downtime for repair, maintenance, upgrading, or otherwise.
  • 5.2. We do not guarantee uninterrupted availability of the Website but will make reasonable efforts to minimize any periods during which the Website is unavailable. You accept that you will have no claim for breach of contract or otherwise in respect of any such period of unavailability.
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