FAQ’s

If you need to make changes to your order, please email us or use the contact form on our website. We’ll confirm your amendments within 24 hours on weekdays. Please note our office hours are Monday to Friday, 9 AM to 12 noon. Be sure to review our terms and conditions for more details.

Yes, all our products, except the Wax range, can be machine washed. We recommend washing at 40°C or lower. For the Wax range, simply wipe with a damp cloth to remove dirt or mud. Our products should be drip-dried only.

No, your dog’s coat will retain its water-repelling properties even after washing. We use only the highest quality fabrics and components, rigorously tested for durability. However, please note that the Wax range is not suitable for washing—simply wipe it clean with a damp cloth.

The best product depends on your dog’s breed, size, and specific needs. Our knowledgeable team is just a phone call or email away, ready to help you select the perfect product. If you’re local, feel free to schedule an in-person consultation for expert advice.

We cater to all breeds and sizes, offering tailor-made products to meet your dog’s specific needs. Whether you have a dog, cat, pig, or exotic pet, we can customize our products to fit. Accurate measurement is key, and we charge a small fee for custom orders.

Accurate measurement is crucial for the best fit. While our breed size guides are helpful, they are only guidelines. Please refer to our measuring instructions on the website to measure your pet correctly for the perfect fit.

To measure your dog, use a soft tape measure and have your dog stand squarely. For harnesses, measure the girth around the fullest part of the body, just behind the front legs, and also measure the neck. For coats, measure from the base of the neck to the base of the tail. For collars, measure around the neck and add 2-3 cm for comfort.

Unfortunately, bespoke items are custom-made per your specifications and are exempt from our returns policy. We cannot accept returns or exchanges for these items.

Yes! We offer customization options, allowing you to select color combinations that match your preferences. Please contact us to discuss your requirements and receive a quote.

Our harnesses are designed with your dog’s comfort in mind, preventing pulling and allowing for natural movement. The wide, padded straps reduce rubbing and soreness, while the unique design helps improve communication between dogs during walks. Our harnesses ensure your dog’s spine remains in a natural position, reducing discomfort compared to collars.

While our harnesses can be used with retractable leads, we strongly advise against it due to safety concerns. Retractable leads can encourage pulling and pose risks to both you and your dog. We recommend using our fleece leads or adjustable leads for better control.

Our harnesses, especially when used with our 3-stage adjustable lead, are effective in reducing pulling. However, for severe behaviors like lunging or jumping, we recommend consulting a behaviorist or trainer for a tailored retraining program.

We offer repair services for a small fee if your dog chews on their harness, coat, or lead. Please refer to our warranty and returns policy for more details.

Yes, our products are designed to be strong and durable, making them suitable for running. Just be sure to ensure both your and your dog’s safety during activity.

Currently, we do not offer embroidery services on our products.

We offer UK delivery through My Hermes, with a 2-3 day service. If you prefer, we can also ship using Royal Mail 2nd class delivery. For next-day delivery, we provide a Special Delivery option at an additional cost. For international orders, including the EU, we use Royal Mail Tracked services.

Details on how to return an item are provided on the back of your invoice and on our Terms and Conditions page. Please contact our office to request a Return Authorization Number (RAN) before sending anything back.